Welcome to Zelvoura. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our website, placing an order, or using any of our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our website or purchase our products.
We encourage customers to review these Terms carefully before placing an order.
General Use of Website
By accessing and using the Zelvoura website, you confirm that you are at least 18 years of age or using the website under the supervision of a responsible adult.
Customers agree to use the website only for lawful purposes. Any misuse of the website, including unauthorized access, interference with system operations, or misuse of information, is strictly prohibited.
We reserve the right to restrict or terminate access to our website if users violate these Terms or engage in activities that may harm our services or customers.
Product Information and Availability
Zelvoura strives to provide accurate product descriptions, images, and details. However, minor variations may occur due to differences in display settings, lighting conditions, or natural characteristics of plant products.
We reserve the right to modify product descriptions, pricing, or availability at any time without prior notice.
Product availability may change depending on inventory levels. If an item becomes unavailable after an order has been placed, customers will be notified and may receive a refund or alternative option when applicable.
Pricing and Payment Terms
All prices listed on our website are displayed in United States Dollars (USD) unless otherwise stated.
Customers agree to pay the full amount shown at checkout, including product price and shipping charges. We accept payments through MasterCard, Visa Card, American Express, UnionPay, and Google Pay.
Payment must be completed successfully before an order is processed. Orders with failed or declined payments will not be confirmed.
Zelvoura does not apply hidden charges. All fees are displayed during checkout before payment is completed.
Order Acceptance and Cancellation
After placing an order, customers will receive an order confirmation email acknowledging receipt of the order. This confirmation does not guarantee acceptance of the order.
We reserve the right to cancel or refuse orders for reasons including but not limited to:
Suspected fraudulent activity
Payment authorization failure
Incorrect pricing or product information
Inventory shortages
Violation of these Terms
Customers may request order cancellation before the order has been processed or shipped. Once an order has been shipped, cancellations may not be possible.
Shipping and Delivery Terms
Shipping timelines are outlined in our Shipping Policy. By placing an order, customers agree to the processing, transit, and delivery timelines stated on our website.
Customers are responsible for providing accurate shipping addresses. Zelvoura is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.
Delivery time estimates are not guaranteed and may vary due to external factors such as weather conditions, carrier delays, or public holidays.
Shipping fees are displayed during checkout and must be paid at the time of purchase.
Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers agree to review return eligibility conditions before requesting a return. Return shipping costs are the responsibility of the customer in all cases.
Refunds are processed within the stated timeframe after returned items are received and inspected.
Zelvoura reserves the right to deny returns that do not meet the conditions outlined in our Return & Refund Policy.
Intellectual Property Rights
All content available on the Zelvoura website, including text, graphics, logos, images, and design elements, is the property of Zelvoura and is protected by applicable intellectual property laws.
Customers may not copy, reproduce, distribute, or modify website content without prior written permission from Zelvoura.
Unauthorized use of our intellectual property may result in legal action.
Limitation of Liability
Zelvoura is not responsible for damages resulting from improper use of products purchased from our website.
We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Customers are responsible for ensuring proper care and handling of products after delivery.
To the fullest extent permitted by law, our total liability shall not exceed the amount paid for the purchased product.
User Responsibilities
Customers agree to provide accurate information when placing orders or contacting support. This includes providing correct billing and shipping details.
Customers are responsible for maintaining the confidentiality of account information when applicable.
Any misuse of our services, including fraudulent activity or abuse of return policies, may result in suspension or termination of service.
Third-Party Services
Our website may use third-party services such as payment processors, shipping carriers, or analytics providers.
These third-party services operate independently and may have their own policies. Zelvoura is not responsible for the actions or policies of third-party service providers.
Customers are encouraged to review third-party terms when applicable.
Privacy and Data Protection
Customer privacy is important to us. Personal information collected during transactions is handled according to our Privacy Policy.
By using our website, customers consent to the collection and use of their information as described in our Privacy Policy.
Policy Changes and Updates
Zelvoura reserves the right to update or modify these Terms of Service at any time without prior notice.
Changes may be made due to operational updates, legal requirements, or service improvements.
Customers are encouraged to review this page periodically to remain informed about current terms.
Continued use of the website after updates indicates acceptance of the revised Terms.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States.
Any disputes arising from the use of our services shall be resolved according to applicable legal procedures.
Contact Information
Customers who have questions regarding these Terms of Service may contact us using the following details:
Business Name: Zelvoura
Email: support@zelvoura.shop
Phone: +1 (507) 245-7392
Address: 901 Saint Olaf Avenue North, Canby, Minnesota 56220, United States
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -5:00)
We are committed to maintaining fair and transparent business practices and providing reliable services to all customers.
Last Updated: 17/04/2026