At Zelvoura, we are committed to providing reliable and transparent shipping services to ensure that customers receive their orders safely and within the expected timeframe. This Shipping Policy outlines how orders are processed, shipped, and delivered, along with the responsibilities of both customers and our business.
By placing an order on our website, customers agree to the shipping terms described in this policy.
Order Processing Time
All orders placed through Zelvoura are processed within 1–2 business days after successful payment confirmation. Processing time includes order verification, packaging preparation, and coordination with shipping carriers.
Orders are processed only on business days, which are Monday through Friday, excluding public holidays. Orders placed during weekends or holidays will begin processing on the next available business day.
Processing time must be completed before the order is shipped. Customers should understand that processing time is separate from shipping transit time.
Daily Order Cutoff Time
Zelvoura maintains a daily order cutoff time of 5:00 PM (GMT -5:00).
Orders placed before 5:00 PM (GMT -5:00) will begin processing on the same business day. Orders placed after this cutoff time will be processed on the following business day.
This cutoff time helps us maintain organized order handling and ensures that shipments are prepared efficiently.
Shipping Fee
We charge a flat shipping fee of $25 USD per order.
The flat-rate shipping fee applies to all orders regardless of order size or number of items. Shipping charges are clearly displayed during checkout before payment is completed.
We do not apply hidden shipping fees or additional shipping charges beyond what is displayed at checkout.
Shipping Transit Time
After processing is completed, orders are shipped using trusted shipping carriers. The estimated transit time is 4–5 business days.
Transit time refers to the period during which the package is traveling from the shipping facility to the delivery address.
Actual delivery times may vary depending on factors such as:
Destination location
Carrier schedules
Weather conditions
Public holidays
Unexpected logistical delays
Customers should consider transit time estimates as general guidelines rather than guaranteed delivery dates.
Total Delivery Time
The total estimated delivery time is 5–7 business days, which includes both processing time and shipping transit time.
Delivery time is calculated as follows:
Processing Time: 1–2 Business Days
Transit Time: 4–5 Business Days
Total Delivery Time: 5–7 Business Days
Customers are encouraged to allow the full delivery timeframe before contacting customer support regarding delayed shipments.
Shipping Confirmation and Tracking
Once an order has been shipped, customers will typically receive a shipping confirmation notification.
This confirmation may include shipment details and tracking information when available. Customers are encouraged to monitor their shipment using the provided tracking number.
If tracking information is not received within the expected timeframe, customers should contact our support team for assistance.
Customer Responsibility for Shipping Address Accuracy
Customers are fully responsible for providing accurate shipping information at the time of checkout.
Incorrect shipping details, including incomplete addresses, incorrect zip codes, or misspelled street names, may result in delivery failures or returned packages.
Zelvoura is not responsible for delivery issues caused by incorrect addresses provided by customers.
If an order is returned due to an incorrect address, additional shipping costs may apply for reshipment.
Customers should carefully review their shipping information before completing their order.
Address Changes After Order Placement
Customers who need to correct shipping details must contact our support team immediately after placing the order.
Address changes may only be possible if the order has not yet been processed or shipped.
Once an order has been shipped, address modifications may not be possible.
Undeliverable Packages
Packages that cannot be delivered due to incorrect addresses, missing information, or customer unavailability may be returned to the shipping facility.
In such situations, customers may be required to pay additional shipping fees to resend the package.
Zelvoura is not responsible for delays caused by undeliverable packages due to customer-provided errors.
Shipping Delays
Although we aim to meet estimated delivery times, certain delays may occur due to circumstances beyond our control.
Possible causes of shipping delays include:
Severe weather conditions
Natural disasters
Public holidays
Customs or carrier delays
High shipping volume periods
Transportation disruptions
Zelvoura is not liable for delays caused by these external factors.
Customers are encouraged to remain patient during unexpected delays.
Lost Packages
If a package appears to be lost during transit, customers should contact our support team as soon as possible.
We will review tracking information and coordinate with the shipping carrier to investigate the situation.
Customers may be required to provide order details and shipping information to assist with the investigation.
Resolution timelines may vary depending on the shipping carrier’s investigation process.
Damaged Packages During Shipping
Zelvoura takes precautions to package products securely. However, if a package arrives damaged, customers should contact our support team promptly.
Customers may be required to provide:
Photos of the damaged package
Photos of the product
Description of the issue
Providing clear documentation helps us evaluate the situation and determine appropriate next steps.
Customers should report damaged packages within a reasonable timeframe after delivery.
Multiple Item Orders
Orders containing multiple items may be shipped together or separately depending on packaging requirements and inventory availability.
Customers will receive shipping confirmation updates when items are dispatched.
Delivery times for separate shipments may vary.
Shipping Availability
Shipping services are provided to supported delivery regions. Customers should ensure that their location is eligible for delivery before placing an order.
Delivery availability may vary depending on carrier coverage and logistical considerations.
Delivery Completion
A shipment is considered successfully delivered when the carrier confirms delivery to the provided shipping address.
Customers should monitor tracking information to ensure timely receipt of packages.
If a package is marked as delivered but cannot be located, customers should check with neighbors or local delivery offices before contacting support.
Shipping Policy Updates
Zelvoura reserves the right to update or modify this Shipping Policy at any time when necessary.
Changes may be made due to operational improvements, carrier updates, or regulatory requirements.
Customers are encouraged to review this page periodically to remain informed about current shipping procedures.
Contact Information
Customers who have shipping-related questions may contact us using the details below:
Business Name: Zelvoura
Email: support@zelvoura.shop
Phone: +1 (507) 245-7392
Address: 901 Saint Olaf Avenue North, Canby, Minnesota 56220, United States
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -5:00)
Our team is committed to providing clear shipping information and assisting customers throughout the delivery process.
Last Updated: 17/04/2026